RETURNS
At Zuni, each product is cut, designed and created especially for you. Due to the custom nature of your order, it may not be returned or exchanged.
FAQ’s
What if there is a flaw or damage when I receive my item?
Zuni stands behind the workmanship and quality of all of our products. If something is delivered and there is any damage or flaw, please contact your local store or our Customer Service Department to review next steps.
What if there is an extended back order, beyond the date I was originally quoted?
It is not unusual in our industry to have an extended due date. We partner very closely with our vendors and workrooms to deliver a beautiful product and will keep you informed throughout the process if there are any delays.
If I change my mind, am I able to exchange or receive a store credit?
As indicated on our receipts and quotes, each product is cut, designed and created especially for you. Due to the custom nature of your order, it may not be returned or exchanged.
What if after placing my order I am informed that one of the fabrics has been discontinued?
We have excellent communication with our fabric vendors and are regularly updating our inventory to avoid such issues. In the event that this does happen, our talented team of designers will work diligently to assist you with reselecting a fabric that will coordinate beautifully with your original selections.
We stand behind the quality of materials and workmanship of all our custom products. Learn more about our Warranty.
For any additional questions, please contact Customer Service by phone or at info@upholsteryshop.store